TVS Motor Company Announces Service Support For Customers Affected By Cyclone Fani

TVS has activated Road Side Assistance (RSA) service in the state and is being backed by a 24-hour helpline, while 25 mobile vans are running in 10 districts to ease the experience of vehicle transport for customers.

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Hosur-based two-wheeler giant, TVS Motor Company has announced it will be extending support for customers affected by Cyclone Fani in the state of Odisha. The manufacturer has activated Road Side Assistance (RSA) service in the state and is being backed by a 24 hour helpline that will address customer queries in Odia and Bengali.  TVS customers can contact the RSA helpline number 1800-258-7111 for assistance. Apart from TVS, other manufacturers including Volkswagen, Maruti Suzuki, Tata Motors and Hyundai have announced support for Cyclone Victims.

Commenting on the initiative KN Radhakrishnan, Director and CEO, TVS Motor Company said, "Orissa has suffered from immense destruction of infrastructure due to cyclone Fani. To provide immediate relief to our valued customers, we have set up a 24 hours RSA helpline in the state as soon as the telecom lines were operational. The customers can contact the RSA team for resolution to their problems as well as avail the services of our mobile vans As a customer centric organisation, TVS Motor Company has always been at the  forefront of providing support to our customers in times of national calamities and we are doing our bit to restore normalcy in the state."

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TVS Motor is also offering immediate release of 50 per cent advance through its insurance partners for repair basis claims, minimum documentation for easy processing (RC and KYC) and hotline for video streaming surveys to speed up the approval process. In addition, 25 mobile vans are running in 10 districts across the state in a bid to ease the experience of vehicle transport for customers. The services are being offered for free for primary warranty customers.

Customers can contact direct helplines in the following cities for assistance:

1. Bhubaneswar - 7440030015

2. Puri - 9692152610

3. Cuttack - 9437055633

4. Chandikhol - 9938561634

5. Jajpur - 8114397855

6. Bhadrak - 7008014109

7. Balasore - 7008780517

8. Rahama - 9583468858

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9. Baripada - 8328916235

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